SECTION 16 - AMBASSADOR MERCH RETURN POLICY
At Ambassador Merch, we are committed to ensuring your complete satisfaction with our products.
If you are not entirely satisfied with your purchase, we're here to help.
Returns Eligibility: You have 14 calendar days from the date you receive your item to initiate a return.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
All original tags must be attached. Non-returnable items: Gift cards and any items marked as final sale cannot be returned.
Refunds Process: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, we will initiate a refund to your original method of payment.
Please note that shipping costs are non-refundable.
Timeframe Refunds may take up to 10 business days to process, depending on your payment provider's policies.
Exchanges Defective or Damaged Items: If you received a defective or damaged item, please contact us within 7 days of receiving the product to arrange an exchange.
Process: To request an exchange, email us at ambassadormerch@proton.me with your order number and details about the product.
We will provide instructions on how to return the defective item. Return Shipping Responsibility: You will be responsible for paying for your own shipping costs when returning an item.
We recommend using a trackable shipping service to ensure we receive your returned item.
Contact Us If you have any questions about our return policy, please contact us:
Email: ambassadormerch@proton.me
Phone: +64 21 083 09 287
This return policy is in accordance with the New Zealand Consumer Guarantees Act 1993 and the Fair Trading Act 1986. Note: This policy applies only to purchases made directly through our website.
